FAQ

Answers to all your questions.


Most Asked

+ It starts with the DIM. No one else can use it in skincare. So the quality of skincare that starts with skin-level hormone balancing can only be found here. We consider it the ultimate skincare hack.

+ Almost all skin issues and skin appearance begins with hormone balance. It’s one of the reasons why what we eat, how much sleep and stress we have factor into skin health. Hormone balance is responsible for oil production and acne, aging and collagen production, dryness, inflammation and factors in numerous skin issues such as rosacea, eczema, and keratosis pilaris.

+ Traditional skincare applies products in response to skin issues. However, this is fundamentally ineffective because skin changes every day along with hormone balance. There is virtually no way to ensure that the balance will stay the same. For skincare, that means that what worked yesterday may not work today. It also means we spend a lot of time, money, and effort reacting to hormone-driven issues that we could be preventing if we balanced the hormones. Our formulation of DIM, the Heart to Heart Complex™, targets the imbalances that cause skin problems.

+ Orders shipped with Standard Shipping typically ship within 2 business days, and should arrive to you within 4-5 business days after that. For Expedited 2-Day Shipping, expect your package to arrive with 2 business days after placing your order. Due to the current COVID-19 situation, shipping times can be slower than usual - thank you for your patience!

+ The Heart ot Heart Complex™ is our patented key to changing how skincare works by communicating with the signals for your skin's health. The main component of our Complex is DIM (3’3 diindolylmethane), which is a natural compound that comes from vegetables like broccoli and cabbage. It’s famous for its incredible hormone-balancing abilities as a supplement and in the medical community as a treatment for a variety of hard-to-treat diseases from various cancers to endometriosis.

+ We are the first people to incorporate this miracle natural into skincare. Read more about the Heart to Heart Complex™ on its informational page here, or feel free to ask us any questions via helpme@lamarue.nyc. or by texting us at 813-701-9634.

+ Yes! Our Heart to Heart Complex™ is perfectly safe to use with other actives (including retinoids), even on sensitive skin!

+ Important Note: Our products' individual boxes bear a warning against using retinoids at the same time – please disregard this! This warning was placed in an abundance of caution while we conducted further testing. Our formulas increase the availability of all other ingredients used, so we wanted to be extra sure (we want to keep you safe!). Our testing is now complete and shows that retinoids have no contraindications with any of our products! We are in the process of removing that label from our packaging :)

+ At this time we don’t offer samples, but please email us at helpme@lamarue.nyc or text us at 813-701-9634. and we'll be happy to answer any questions or help however we can!


Shipping

+ Orders shipped with Standard Shipping typically ship within 2 business days, and should arrive to you within 4-5 business days after that. For Expedited 2-Day Shipping, expect your package to arrive with 2 business days after placing your order. Due to the current COVID-19 situation, shipping times can be slower than usual - thank you for your patience!

+ Standard shipping is always free! If you want your L’AMARUE faster, you can select 2-day shipping for $5.

+ We do! Rates for international shipping are calculated based on shipping destination, and all duties and fares are the responsibility of the customer.

+ Once your order has shipped we’ll send you an email with your tracking number and information. If your tracking number isn’t updating or there is an issue, please reach out to us as soon as you can via helpme@lamarue.nyc. We’ll give you our insider info.

+ If your order is shipping to an incorrect address, please contact helpme@lamarue.nyc ASAP and we will correct it for you.


Orders & Payment

+ Please contact us at helpme@lamarue.nyc ASAP if you have a change to your order. Once an order is processed, it’s final.

+ If you need to change your shipping address, please let us know as soon as possible by contacting us at helpme@lamarue.nyc.

+ If there is an error in your order or a fault in the product, please get in touch with us within 30 days of your order at helpme@lamarue.nyc. For our full return policy, please read here.

+ We accept all major credit/debit cards, PayPal, Apple Pay, and QuadPay.

+ QuadPay lets you split your payment over 4 installments with 0% interest. This means you can pay over 6 weeks rather than one larger bill right now. You can select QuadPay as your payment method in checkout. Feel free to ask us any questions you may have about using QuadPay.

+ Uh oh! There can be many reasons, but first check that your billing information is correct. That is almost always the issue.


Product

+ It starts with the DIM. No one else can use it in skincare. So the quality of skincare that starts with skin-level hormone balancing can only be found here. We consider it the ultimate skincare hack.

+ Almost all skin issues and skin appearance begins with hormone balance. It’s one of the reasons why what we eat, how much sleep and stress we have factor into skin health. Hormone balance is responsible for oil production and acne, aging and collagen production, dryness, inflammation and factors in numerous skin issues such as rosacea, eczema, and keratosis pilaris.

+ Traditional skincare applies products in response to skin issues. However, this is fundamentally ineffective because skin changes every day along with hormone balance. There is virtually no way to ensure that the balance will stay the same. For skincare, that means that what worked yesterday may not work today. It also means we spend a lot of time, money, and effort reacting to hormone-driven issues that we could be preventing if we balanced the hormones. Our formulation of DIM, the Heart to Heart Complex™, targets the imbalances that cause skin problems.

+ Learn all about our products on their products pages, and all about the ingredients we use in our Ingredient Dictionary. If you have any unanswered questions, feel free to let us know at helpme@lamarue.nyc or text us at 813-701-9634.

+ Our products are suitable for all skin types (and we mean it!). Unlike virtually all traditional skincare, our products gets to the root of how your skin functions with our DIM-inisher Complex, meaning that it helps oily skin, sensitive skin, dry skin, acne-prone skin, and everything in between!

+ Feel free to text us at 813-701-9634 if you have any specific questions!

+ This means that all of our products are free of toxic, endocrine-disrupting, and unsafe ingredients and packaging.

+ We use the Environmental Working Group’s (EWG) SkinDeep Database as our measuring stick for all things clean. Their ratings on ingredients go from 1-10, with 1 being the best. The EWG ratings for all of our ingredients can be found in our Ingredient Dictionary.

+ Yes! All of these will always be a major priority for us.

+ Hells to the yeah! Pardon our French. (Sorry, Mom, and your old eye cream). Actually, the swearing happened because the products were so good we didn’t know how else to describe them except Just F*cking Magical. So it stuck. We embrace our real reactions to things. Hopefully you will Pardon Our French.

+ No, that would be uncool of you. Also, it’s not legally authorized.

+ At this time we don’t offer samples, but please email us at helpme@lamarue.nyc or text us at 813-701-9634. and we'll be happy to answer any questions or help however we can!


Our Heart to Heart Complex™

+ The Heart to Heart Complex™ is our patented key to changing how skincare works by communicating with the signals for your skin's health. The main component of our Complex is DIM (3’3 diindolylmethane), which is a natural compound that comes from vegetables like broccoli and cabbage. It’s famous for its incredible hormone-balancing abilities as a supplement and in the medical community as a treatment for a variety of hard-to-treat diseases from various cancers to endometriosis.

+ We are the first people to incorporate this miracle natural into skincare. Read more about the Heart to Heart Complex™ on its informational page here, or feel free to ask us any questions via helpme@lamarue.nyc. or by texting us at 813-701-9634.

+ DIM is 3’3 diindolylmethane. (Just call it DIM like its friends do.) It is the L’AMARUE-exclusive, patented heart of our products and the first ever topical application of this exceptional substance for cosmetic purposes.

+ DIM is an indole, a phytonutrient derived from broccoli and other cruciferous vegetables. This powerful anti-inflammatory compound supports hormone balance by helping remove excess “bad” estrogens. DIM is known to fight cystic acne and shows positive results and chemo-preventative properties against a wide variety of estrogen related ailments and illnesses including PMS, PCOS, estrogen dominance, breast, ovarian and prostate cancers, endometriosis, and many others.

+ Our proprietary formulation delivers DIM in a bioavailable manner targeted at skin health and appearance for the first time.

+ The Heart to Heart Complex™ addresses virtually all skin conditions that are hormonally related. You may think this list is small, but it actually includes nearly all common skin issues from acne and aging to conditions like rosacea and psoriasis. Your hormones also control your “skin type,” like how oily or dry your skin is.

+ Read more about how the Heart to Heart Complex™ works and what conditions it addresses here.

+ The short answer is yes, our Heart to Heart Complex™ is perfectly safe to use (in all of our products) if you are pregnant or breastfeeding. However, we of course still recommend you speak to your doctor before starting use of any new products when you are pregnant or breastfeeding.

+ The main component of our Heart to Heart Complex™ is DIM (3’3 diindolylmethane) which is a natural derivative of vegetables like broccoli and cabbage. In its supplement form, it is still safe to use during pregnancy and breastfeeding, and in our products your body receives a tiny fraction of the amount you would ingest via a supplement.

+ Yes! Heart to Heart Complex™ is perfectly safe to use with other actives (including retinoids), even on sensitive skin!

+ Important Note: Our products' individual boxes bear a warning against using retinoids at the same time. This warning was placed in an abundance of caution while we conducted further testing (we want to keep you safe!). Our testing is now complete and shows that retinoids have no contraindication with any of our products! We are in the process of removing that label from our packaging :)

+ The simple answer is because #science. We don’t offer our Heart to Heart Complex™ for sale by itself because of its complicated formulation process. It is hard for us to temperature stabilize (among other factors) on its own, and we never want to produce a product that can’t live your life with you.


General

+ Yes! We are partnered with Win NYC, a women and children-focused shelter in NYC and contribute a portion of proceeds to their incredible work. Win NYC is very close to our hearts as a mother and daughter founding duo, and we recommend you check them out here.

+ Drop us a line! Feel free to text us at 813-701-9634 whenever you want! We will be most responsive from 8am-8pm EST, but promise to get back to you ASAP!