FAQ

Answers to all your questions.


Most Asked

+ Orders shipped with Standard Shipping typically ship within 2 business days, and should arrive to you within 4-5 business days after that. For Expedited 2-Day Shipping, expect your package to arrive with 2 business days after placing your order. Due to the current COVID-19 situation, shipping times can be slower than usual - thank you for your patience!

+ Great question! Typically we recommend products based on location; The Body Cream for almost everything not related to facial skin, the Face Cream for generalized concerns related to facial skin, and The Eye Cream for delicate areas like the under-eyes or as a "spot-treatment". However, sometimes depending on the person or concern we might recommend a different routine (for example: if you have localized facial scarring we might recommend The Eye Cream as a concentrated "spot-treatment"!).

+ Skin is very personal and unique to everyone, so go with your gut. However, we are also always here to help! Feel free to reach out to us either via team@lamarue.nyc or on our Skin Chat text line anytime and we'll recommend what we think is best!

+ The Heart to Heart Complex™ is our patented key to changing how skincare works by communicating with the signals for your skin's health. The main component is DIM (3’3 diindolylmethane), which is a natural compound that comes from vegetables like broccoli and cabbage. It’s famous for its incredible hormone-balancing abilities as a supplement and in the medical community as a treatment for a variety of hard-to-treat diseases from various cancers to endometriosis.

+ We are the first to incorporate this miracle natural into skincare. Read more about the Heart to Heart Complex™ on its informational page here, or feel free to ask us any questions via team@lamarue.nyc or by texting us on our Skin Chat text line.

+ Great question! The short answer is that both ingredients have developed a negative image and reputation about safety, toxicity, and efficacy for no clinically-substantiated reason. This has overshadowed the excellent protective, emollient, and nourishing abilities of both ingredients. The key is to use the correct forms of both ingredients, which we always make sure to do!

+ Coconut Oil: In all of our products we use unrefined, virgin coconut oil, meaning it is unprocessed and has no contaminants. In double-blind clinical studies, this type of coconut oil has been found to be non-comedogenic (doesn’t clog pores). The original, most-cited clinical testing on the comedogenicity of coconut oil was done in 1968 on rabbit ears, which are not equivalent to nor indicative of human use. These studies have long been discredited! The lauric acid content of coconut oil is also known to be anti-microbial, in fact fighting the bacteria acne comes from (P. acnes) at a strength higher than benzoyl peroxide! We include coconut oil in our products because of its incredible non-volatile fatty acid content, which is excellent for dry skin and irritated skin, and also for its high level of naturally-occuring antioxidants. ⁣

+ Petroleum: Our petroleum is certified USP-grade White Petroleum, which means it is guaranteed 100%-pure pharmaceutical-grade with no contaminants or toxicity, unlike the unfiltered cousin of petroleum, mineral oil. It is obtained by fractional distillation of petroleum followed by multiple purification steps to ensure 100% purity. It is also certified as non-carcinogenic by the NTP, IARC, OSHA, and GHS. It does not contain any PAHs, and is not an ingredient to be concerned about!

The key with petroleum is how it is used in conjunction with other ingredients/products. When petroleum jelly is used entirely by itself, with nothing applied to the skin beforehand or alongside it, it simply creates an occlusive layer over the skin. This creates the feeling of supple, hydrated skin, while beneath this layer it is not actually hydrated as the molecule size of petroleum is too large to fit inside of pores (which also means it is non-comedogenic!). However, when used with other ingredients that properly hydrate the skin at the same time, like Hyaluronic Acid, Squalane, Glycerin, or various oils, the petroleum forms a light occlusive layer over the hydrating effects of these ingredients. This essentially locks-in all the hydration and moisture, and forms a protective barrier over the skin! This has huge benefits for all skin concerns, especially for anyone trying to heal their skin.

+ Yes, our products are perfectly safe to use with other actives (including retinoids), even on sensitive skin!

+ At this time we don’t offer samples, but they are a top priorty and are on the way! Please sign -up for our newsletter so that we can notify you the moment they are available.

+ Feel free to email us at team@lamarue.nyc or find us on our Skin Chat text line and we'll be happy to answer any questions or help however we can!.


Product, Usage, and Ingredients

+ Great question! Typically we recommend products based on location; The Body Cream for almost everything not related to facial skin, the Face Cream for generalized concerns related to facial skin, and The Eye Cream for delicate areas like the under-eyes or as a "spot-treatment". However, sometimes depending on the person or concern we might recommend a different routine (for example: if you have localized facial scarring we might recommend The Eye Cream as a concentrated "spot-treatment"!).

+ Skin is very personal and unique to everyone, so go with your gut. However, we are also always here to help! Feel free to reach out to us either via team@lamarue.nyc or on our Skin Chat text line anytime and we'll recommend what we think is best!

+ Our products are suitable for all skin types (and we mean it!). Unlike virtually all traditional skincare, our products gets to the root of how your skin functions with our Heart to Heart Complex™, meaning that it is suitable for oily skin, sensitive skin, dry skin, acne-prone skin, and everything in between!

+ Feel free to text us on our Skin Chat text line if you have any specific questions!

+ Yes, our products are safe to use if you are pregnant or breastfeeding. However, if you have concerns we of course recommend you speak to your doctor before starting use of any new products (not just ours!) when you are pregnant or breastfeeding.

+ The main component of our Heart to Heart Complex™ is DIM (3’3 diindolylmethane) which is a natural derivative of vegetables like broccoli and cabbage. In its supplement form, DIM it is still safe to use during pregnancy and breastfeeding, and in our products your body receives a fraction of the amount you would safely ingest via a supplement.

+ All of our other ingredients have certified EWG ratings of 1, meaning they are non-toxic, show no indications of carcinogenic activity, and are safe for daily use.

+ Yes, our products are safe for kiddos and teenagers alike!

+ The main component of our Heart to Heart Complex™ is DIM (3’3 diindolylmethane) which is a natural derivative of vegetables like broccoli and cabbage. Our products contain a fractional amount of what is typically safely ingested via a supplement form of DIM or natually by eating your veggies!

+ All of our other ingredients have certified EWG ratings of 1, meaning they are non-toxic, show no indications of carcinogenic activity, and are safe for daily use.

+ We also make sure to formulate with ingredients that are sensitive skin-friendly, even for the most sensitive baby skin :)

+ Yes, our products are safe for men and boys!

+ The main component of our Heart to Heart Complex™ is DIM (3’3 diindolylmethane) which is a natural derivative of vegetables like broccoli and cabbage. Our products contain a fractional amount of what is typically safely ingested via a supplement form of DIM or natually by eating your veggies!

+ Since both men and women have estrogen and testosterone (simply in different amounts and for different purposes), DIM is highly effective for men as well, since hormone balance is as important for men as it is for women. DIM does not add any hormones or get rid of hormones that you need, but rather promotes levels of the necessary, good ones and blocks your body’s usage of unnecessary, bad ones. For this reason, many men use DIM in supplementation – in fact it's very popular in body building training!

+ All of our other ingredients have certified EWG ratings of 1, meaning they are non-toxic, show no indications of carcinogenic activity, and are safe for daily use.

+ Yes, and we have many customers who use our products to help with skin concerns caused by chemo, radiation, and cancer!

+ The main component of our Heart to Heart Complex™ is DIM (3’3 diindolylmethane) which is a natural derivative of vegetables like broccoli and cabbage. Our products contain a fractional amount of what is typically safely ingested via a supplement form of DIM or natually by eating your veggies!

+ All of our other ingredients have certified EWG ratings of 1, meaning they are non-toxic, show no indications of carcinogenic activity, and are safe for daily use.

+ Yes, our products are perfectly safe to use with other actives (including retinoids), even on sensitive skin!

+ This means that all of our products are free of toxic, endocrine-disrupting, and unsafe ingredients and packaging.

+ We use the Environmental Working Group’s (EWG) SkinDeep Database as our measuring stick for all things clean. Their ratings on ingredients go from 1-10, with 1 being the best. All of our ingredients have an EWG rating of 1! :)

+ Great question! The short answer is that both ingredients have developed a negative image and reputation about safety, toxicity, and efficacy for no clinically-substantiated reason. This has overshadowed the excellent protective, emollient, and nourishing abilities of both ingredients. The key is to use the correct forms of both ingredients, which we make sure to do!

+ Coconut Oil: In all of our products we use unrefined, virgin coconut oil, meaning it is unprocessed and has no contaminants. In double-blind clinical studies, this type of coconut oil has been found to be non-comedogenic (doesn’t clog pores). The original, most-cited clinical testing on the comedogenicity of coconut oil was done in 1968 on rabbit ears, which are not equivalent to nor indicative of human use. These studies have long been discredited! The lauric acid content of coconut oil is also known to be anti-microbial, in fact fighting the bacteria acne comes from (P. acnes) at a strength higher than benzoyl peroxide! We include coconut oil in our products because of its incredible non-volatile fatty acid content, which is excellent for dry skin and irritated skin, and also for its high level of naturally-occuring antioxidants. ⁣

+ Petroleum: Our petroleum is certified USP-grade White Petroleum, which means it is guaranteed 100%-pure pharmaceutical-grade with no contaminants or toxicity, unlike the unfiltered cousin of petroleum, mineral oil. It is obtained by fractional distillation of petroleum followed by multiple purification steps to ensure 100% purity. It is also certified as non-carcinogenic by the NTP, IARC, OSHA, and GHS. It does not contain any PAHs, and is not an ingredient to be concerned about!

The key with petroleum is how it is used in conjunction with other ingredients/products. When petroleum jelly is used entirely by itself, with nothing applied to the skin beforehand or alongside it, it simply creates an occlusive layer over the skin. This creates the feeling of supple, hydrated skin, while beneath this layer it is not actually hydrated as the molecule size of petroleum is too large to fit inside of pores (which also means it is non-comedogenic!). However, when used with other ingredients that properly hydrate the skin at the same time, like Hyaluronic Acid, Squalane, Glycerin, or various oils, the petroleum forms a light occlusive layer over the hydrating effects of these ingredients. This essentially locks-in all the hydration and moisture, and forms a protective barrier over the skin! This has huge benefits for all skin concerns, especially for anyone trying to heal their skin.

+ Yes! All of these will always be a major priority for us.

+ All of our products are also free of stress, pretension, parabens, phthalates, gluten, animal products, soy, sulfates, formaldehyde, talc, paraffin, added fragrances, mineral oil, drying alcohols, PEGs, BPA, BHT, BHA, EDTA, oxybenzone, hydroquinone, quaternium-15, ceteareth-20, ceteareth-25, 1-4 dioxane, toluene, phenoxyethanol, triclosan, urea, mercury, detergents, retinyl palmitate, siloxanes, and more.

+ At this time we don’t offer samples, but they are a top priorty and are on the way! Please sign-up for our newsletter so that we can notify you the moment they are available.


Shipping

+ Orders shipped with Standard Shipping typically ship within 2 business days, and should arrive to you within 4-5 business days after that. For Expedited 2-Day Shipping, expect your package to arrive with 2 business days after placing your order. Due to the current COVID-19 situation, shipping times can be slower than usual - thank you for your patience!

+ Standard shipping is always free! If you want your L’AMARUE faster, you can select 2-day shipping for $9.95, or overnight shipping for $40.

+ We do! Rates for international shipping are calculated based on shipping destination, and all duties and fares are the responsibility of the customer.

+ Once your order has shipped we’ll send you an email with your tracking number and information. If your tracking number isn’t updating or there is an issue, please reach out to us as soon as you can via team@lamarue.nyc or on our Skin Chat text line. We’ll give you our insider info.

+ If your order is shipping to an incorrect address, please contact us at team@lamarue.nyc ASAP and we will try to correct it for you. Once an order has been processed and labeled, we are no longer able to correct an address, so please get in touch ASAP!


Orders & Payment

+ Please contact us at team@lamarue.nyc ASAP if you would like to make a change to your order. Once an order is processed it is final, but if your order has not completed all stages of processing we are still able to help!

+ If you need to change your shipping address, please let us know as soon as possible by contacting us at team@lamarue.nyc or on our Skin Chat text line.

+ If there is an error in your order or in the rare occasion you recieve a faulty product, please get in touch with us within 14 days of receiving your order at team@lamarue.nyc. For our full return policy, please read here.

+ We accept all major credit/debit cards, PayPal, Apple Pay, and QuadPay.

+ QuadPay lets you split your payment over 4 installments with 0% interest. This means you can pay over 6 weeks rather than one larger bill right now. You can select QuadPay as your payment method in checkout, where it will direct you to complete your transaction on their secure site. Feel free to ask us any questions you may have about using QuadPay.

+ Uh oh! There can be many reasons, but first check that your billing information is correct. That is almost always the issue. If you are having continued issues, please reach out to us at team@lamarue.nyc.


Our Heart to Heart Complex™

+ The Heart to Heart Complex™ is our patented key to changing how skincare works by communicating with the signals for your skin's health. The main component is DIM (3’3 diindolylmethane), which is a natural compound that comes from vegetables like broccoli and cabbage. It’s famous for its incredible hormone-balancing abilities as a supplement and in the medical community as a treatment for a variety of hard-to-treat diseases from various cancers to endometriosis.

+ We are the first to incorporate this miracle natural into skincare. Read more about the Heart to Heart Complex™ on its informational page here, or feel free to ask us any questions via team@lamarue.nyc. or on our Skin Chat text line.

+ DIM is 3’3 diindolylmethane. (Just call it DIM like its friends do.) It is the L’AMARUE-exclusive, patented heart of our products and the first ever topical application of this exceptional substance for cosmetic purposes.

+ DIM is an indole, a phytonutrient derived from broccoli and other cruciferous vegetables. This powerful anti-inflammatory compound supports hormone balance by helping remove excess “bad” estrogens. Systemically, DIM is known to fight cystic acne and shows positive results and chemo-preventative properties against a wide variety of estrogen-related ailments and illnesses including PMS, PCOS, estrogen dominance, breast, ovarian and prostate cancers, endometriosis, and many others.

+ Our proprietary formulation delivers DIM in a bioavailable manner targeted at skin for the first time.

+ We don’t offer our Heart to Heart Complex™ for sale by itself because of its complicated formulation process, and we never want to produce a product that can’t live your life with you.


Other

+ Yes! We are partnered with Win NYC, a women and children-focused shelter in NYC and contribute a portion of proceeds to their incredible work. Win NYC is very close to our hearts as a mother and daughter founding duo, and we recommend you check them out here.

+ No, that is not legally authorized.

+ Drop us a line! Feel free to text us on our Skin Chat text line whenever you want! We are most responsive from 8am-8pm EST, but promise to get back to you ASAP!